Live Agent Chat Product Overview
Live Agent Chat
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Overview

State of the Art Web Technology.

LiveAgentChat is built using the most advanced web based technologies available. It is built in .NET with and utilizes an SOA based architecture and operates in an SQL database environment to provide high salability and reliability. LiveAgentChat uses AJAX to achieve an intuitive and smooth user experience for both the customer and the agent.

Easy to Use.

LiveAgent Chat is easy to use, and users are up and running immediately. There are no downloads and installations, and configuration is a snap. Our interfaces are professionally designed to be both pleasing and intuitive, increasing usability and productivity.

Secure.

Live Agent Chat employs best practices in security to ensure the protection of your businesses’ and customer’s information. Not only are sessions encrypted using secure socket layers (SSL), but we also
secure the database through encryption, apply application access security and management, and employ advanced coding techniques to prevent hacking and breaches commonly associated with poorly designed software.

Features.

LiveAgent Chat offers a suit of professional enterprise level capabilities that will get the job done for you and your business.

Administrative Module

  • Add/Delete users
  • Add/Modify Canned Messages
  • Change Chat Window Styles and Themes
  • Change Icons
  • Access Reports

Chat Windows – Agent Use

  • Easy to use
  • Message Alert
  • Multiple Session Management
  • WSIWYG Editor
  • Spell Checker
  • Personal Canned Messages
  • Preview Message
  • Business-wide Canned Messages
  • Personal Agent Photo/Avatar Option
  • Multi-Language Ready
  • Email Transcript
  • Join/Transfer Conversation

Chat Windows – Customer Side

  • Easy to Use
  • Modifiable required Fields
  • Captcha Option
  • Email Transcript
  • Agent Rating and Survey
 

Web Site Button

  • Customizable
  • Availability Status
  • Hide Button Option
  • When Out - Message Submit Option to Email

Queue Management and
Administration

  • Department Routing
  • Topical Routing
  • Visual Wait Queue and Status
  • Wait Time Monitoring
  • Opt-out Wait and Leave Message Option

Reports, Search and Logs

  • SOX Compliant History Log – User, content, date, duration history, record access history, read, write history
  • Search Utility
  • Reporting by Agent, Department, Date range, Topics, etc.
  • Export Utility

Remote User Access

  • Multiple Locations
  • Browser Accessible

ROI = Return on Investment

When it comes to business solutions, the bottom line is profitability. With Live Chat Agent you are getting both a great price and great benefits, maximizing your profits. Some product vendors like to talk ROI but don’t know their equations very well. Return on Investment includes Costs and Benefits. If you are spending anywhere from $25 to $99 a month per agent seat, then you are needlessly losing profits.

 
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